Items may be returned for refund or exchange within 90 days of purchase. All returned items must be unused and may be subject to a 15% restocking fee. Custom parts are non-returnable
Items returned for repairs should be accompanied by an RMA number which can be obtained by contacting a Racepak tech support representative at (888) 429-4709. Be sure to write the number on the package, and include a completed RMA form giving a brief summary of the issue. Click here to print an RMA form.
What you need to know when sending a product in for repair. WATCH VIDEO
All orders are check, credit card or wire transfer. All international orders are wire transfer. Credit Cards: are the preferred method of payment. Racepak accepts Visa, MasterCard and Amex. When paying by credit card be sure to include card number, expiration date, and name of card holder. Checks: If prepaying by check please allow ten days for the check to clear your bank. Bank Drafts: If paying by bank draft allow three days for transmission of the draft to our account. International accounts allow five days. Also please remember to include sufficient funds to cover the amount deducted by the bank for transfer fees.
Racepak’s primary method of shipping is via UPS. This includes all forms of UPS delivery options for domestic and international services. Please specify which method you prefer at the time of your order. Please note that orders received after 2 pm PST will be shipped on the next business day. If a method is not specified Racepak will use the least expensive option available. Requesting a shipping carrier other than UPS will incur additional charges. All shipping charges are the responsibility of the customer and will be added to the invoice.
Racepak makes every effort to insure that our products and services are of the highest quality and standards. It is our intention to maintain a mutually beneficial and cordial relationship with each and every one of our customers.
Racepak warrants all merchandise manufactured by Racepak against defects in workmanship or materials for a period of six months after the date of purchase. This warranty applies to the first retail purchaser and covers only those products exposed to normal use or service. It does not apply to those products used for a purpose for which it was not designed, or which has been altered in any way that would be detrimental to the performance or life of the product, or misapplication, misuse, negligence, or accident. Any part or product found to be defective after examination by Racepak will be repaired or replaced. Racepak assumes no responsibility for diagnosis, removal and/or installation labor, loss of vehicle use, loss of time, inconvenience or any other consequential expenses.
This warranty is in lieu of any other expressed or implied warranties, including any implied warranty of merchantability or fitness, and any other obligation on the part of Racepak, or selling dealer.